Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Assist Connect's website, dashboard, and AI receptionist platform (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you're accepting on behalf of a business, you confirm you have the authority to do so.

1. The Service

Assist Connect provides an AI-powered receptionist that answers calls, chats, and messages across phone, web, WhatsApp, and email, books appointments, and routes conversations to your team when needed. Features vary by plan, and we may add, change, or remove features as the Service evolves.

2. Accounts

• You must provide accurate, current information when signing up.
• You're responsible for activity under your account and for keeping your login credentials secure.
• You must be legally able to enter a binding contract to create an account.

3. Subscriptions & billing

• Paid plans are billed in advance on a monthly or yearly basis, as selected at checkout.
• Prices may change with notice; continued use after a price change takes effect means you accept the new price.
• You can upgrade, downgrade, or cancel at any time from your account settings — there's no long-term contract. Cancelling stops future billing; we don't provide refunds for partial billing periods unless required by law.
• If payment fails, we may suspend the Service until the balance is resolved.

4. Acceptable use

You agree not to use Assist Connect to:

• Break any applicable law or regulation.
• Record or process calls without providing any disclosure required by law in your jurisdiction.
• Send spam, harass, deceive, or impersonate any person or business.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service or its underlying models and infrastructure.
• Use the Service for emergency call handling — Assist Connect is not a substitute for emergency (911/999/112) services.

5. Your content & conversation data

You retain ownership of your business content (scripts, services, branding) and the conversation data collected through your account. You grant Assist Connect a license to host, process, and use that data solely to provide and improve the Service, as described in our Privacy Policy. You're responsible for having the right to share any content or data you provide, and for any disclosures owed to your own customers.

6. AI-generated responses

Assist Connect uses AI to understand and respond to callers and customers. AI output is generated automatically and may occasionally be inaccurate, incomplete, or not reflect your intended tone — review your configuration, scripts, and hand-off rules, and don't rely on the Service for situations where an error could cause serious harm.

7. Third-party services

The Service relies on third-party providers (telephony carriers, AI/voice models, payment processing, and similar infrastructure) to operate. We're not responsible for outages or issues caused by those third parties, though we work to minimize their impact on you.

8. Intellectual property

Assist Connect and its logos, product design, and underlying technology are owned by us and protected by intellectual property law. These Terms don't grant you any rights to our trademarks or branding beyond what's needed to use the Service.

9. Disclaimers

The Service is provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement. We don't guarantee the Service will be uninterrupted, error-free, or that AI responses will always be accurate.

10. Limitation of liability

To the fullest extent permitted by law, Assist Connect won't be liable for indirect, incidental, special, or consequential damages, or for lost profits or revenue, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

11. Indemnification

You agree to indemnify and hold Assist Connect harmless from claims arising out of your misuse of the Service, your content, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service and cancel your account at any time. We may suspend or terminate accounts that violate these Terms, pose a security risk, or remain unpaid after a reasonable notice period.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which Assist Connect is incorporated, without regard to conflict-of-law principles, unless otherwise required by local law.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the “last updated” date above and, where appropriate, notify account owners directly. Continued use of the Service after changes take effect means you accept the updated Terms.

15. Contact us

Questions about these Terms? Reach us at [email protected].